1. LEGAL INFORMATION OF POSADA DEL LEÓN DE ORO

Hotel address: Posada del León de Oro
Company name: Posada El León de Oro C.B.
Tax ID (CIF): E85854164
Contact phone / Email: +34 911 191 494 / info@posadadelleondeoro.com

2. PRIVACY POLICY

This Privacy Policy applies to our website, the online booking process, and the purchase of vouchers online. Any personal information you provide will be processed in accordance with appropriate standards of security and confidentiality, and in compliance with the General Data Protection Regulation (EU) 2016/679 and applicable national legislation.

Legal basis for processing your data

If you make an online reservation, we collect and process your data based on the contractual obligation required to complete that process.

Any additional information not required for the booking process will be collected and/or processed based on your consent. You will be asked for explicit consent and have the right to accept or refuse to provide such information. For example, we can only add you to our mailing list if you subscribe to it.

Secure online bookings

If you choose to make a reservation through our website, you will be redirected to a booking engine managed by our partner Bookassist. All information is transmitted securely and protected against disclosure to third parties. Bookassist complies with PCI DSS (Payment Card Industry Data Security Standards).

You can view Bookassist’s privacy and security policy here:
https://www.bookassist.com/global/security.jsp?user_language=es

Why do we collect information?

We collect information to:

Facilitate the online booking process
Offer additional services where you have given consent
Improve our services and booking experience

If you subscribe to our mailing list, we will use your data to inform you about news and special offers.

What information do we collect?

To complete a booking, we require all fields marked with an asterisk, including:

Name
Postal address
Phone number
Email address
Credit card details

We may also collect additional information you provide voluntarily (e.g., special requests).

During the booking process, you may be asked for consent to use your contact details for other purposes (e.g., marketing communications).

If you subscribe to our mailing list, we collect your name and email address.

We may also collect cookies (see Cookies Policy below).

What happens if you do not provide your data?
If you do not provide mandatory data → you cannot complete the booking
If you do not provide optional data → booking is not affected
If you do not consent to marketing → you will not receive communications

You may withdraw consent at any time.

How do we use your information?
To complete bookings or voucher purchases
To send marketing communications (if consent is given)
For statistical and improvement purposes

Any additional use requires your consent.

Who has access to your data?
Bookassist and its affiliates
Third parties assisting with marketing
Financial/payment service providers
Legal authorities when required

Some third parties may process data outside the EU.

Is your data secure?

We implement secure systems and processes to protect your data.

Your rights

You have the right to:

Access your data
Rectify your data
Request deletion
Request data portability
Withdraw consent
File a complaint with a supervisory authority

You can exercise your rights by contacting:
Posada del León de Oro
Calle Cava Baja, 12, 28005 Madrid

Data retention

We retain your data only as long as necessary, based on:

The type of data
The purpose of processing
Legal obligations
Children’s privacy

This website is not intended for individuals under 18 years old. We do not knowingly collect data from minors.

External links

We may provide links to third-party websites. We are not responsible for their privacy policies.

3. COOKIES POLICY

This section explains how cookies are used on our website.

What are cookies?

Cookies are small text files stored on your device that allow the website to remember your preferences and improve your experience.

Types of cookies used
Strictly necessary cookies: Required for website functionality
Performance cookies: Collect anonymous usage data
Functional cookies: Store user preferences
Advertising cookies: Provide relevant ads
Third-party cookies

We may use cookies from third parties such as:

Google (Analytics, Ads)
Social media platforms
Video platforms (YouTube, Vimeo)
Bookassist cookies

Bookassist uses cookies for:

Session management
Conversion tracking
User preferences
Cookie policy display
Managing cookies

You can control or delete cookies via your browser settings:
www.aboutcookies.org

To disable Google Analytics:
https://tools.google.com/dlpage/gaoptout

To disable personalized ads:
http://www.networkadvertising.org/choices/

Privacy commitment

We respect your privacy and process your data in compliance with GDPR.

Policy changes

We may update this policy without prior notice. Please review it periodically.

Your consent

By using this website, you agree to this Privacy Policy.

Contact

If you have any questions, contact us at:
+34 911 191 494
info@posadadelleondeoro.com